This Privacy Policy describes how ADA Entrance Solutions collects, uses, and protects your information when you visit our website (https://adaentrancesolutions.com/) or use our locksmith services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

• Contact Information: Name, email address, physical address, and phone number.
• Service Information: Details about your lock or security needs, vehicle make/model (for automotive services), and emergency lockout locations.
• Usage Data: IP addresses, browser types, and pages visited on our site via cookies and similar tracking technologies.

2. How We Use Your Information

We use your data to:

• Provide locksmith and security services.
• Respond to inquiries and provide emergency assistance.
• Send service updates, invoices, and appointment reminders.
• Improve our website and customer experience.

3. SMS & Mobile Communication (Carrier Compliance)

By providing your phone number to ADA Entrance Solutions (via our website contact forms, “Book Now” buttons, or direct calls), you agree to receive text messages (SMS/MMS) from us.

• Consent: Your consent to receive SMS is obtained directly from you. We do not purchase “leads” or contact lists for SMS marketing.
• Usage: Text messages are used for service coordination, technician arrival updates, and responding to your direct requests for quotes.
• Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
• Help: If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at (980) 722-6917.
• Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction with our services.

4. Data Sharing & Disclosure

We value your privacy. * We do not sell, rent, or lease our customer lists to third parties.

• Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request that we correct or delete your personal information.
• Opt-out of marketing communications.

7. Contact Us

If you have any questions regarding this Privacy Policy or our SMS practices, please contact us:

ADA Entrance Solutions 116 Ledford Dr. Gastonia, NC 28056 Phone: (980) 722-6917 Website: https://adaentrancesolutions.com/